{"id":1241,"date":"2025-07-24T17:15:58","date_gmt":"2025-07-24T17:15:58","guid":{"rendered":"https:\/\/eauearthfuego.com\/?page_id=1241"},"modified":"2025-07-24T20:07:12","modified_gmt":"2025-07-24T20:07:12","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/eauearthfuego.com\/en\/politica-de-devoluciones\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1241\" class=\"elementor elementor-1241\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64f4dee e-con-full e-flex e-con e-parent\" data-id=\"64f4dee\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0fd79a8 e-con-full e-flex e-con e-child\" data-id=\"0fd79a8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d4b29 elementor-widget elementor-widget-heading\" data-id=\"b4d4b29\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0849252 elementor-widget elementor-widget-text-editor\" data-id=\"0849252\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"339\" data-end=\"542\">At Eau, Earth &amp; Fuego, we work diligently to offer high-quality illustrated digital products, animations, and custom designs. Due to the nature <strong data-start=\"490\" data-end=\"525\">digital, creativa y no tangible<\/strong> of our services, it is important that our customers understand and accept the following terms and conditions before making a purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7477d48 elementor-widget elementor-widget-heading\" data-id=\"7477d48\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Type of products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c393965 elementor-widget elementor-widget-text-editor\" data-id=\"c393965\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"692\" data-end=\"829\">All products offered on <a class=\"\" href=\"https:\/\/eauearthfuego.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"725\" data-end=\"750\">https:\/\/eauearthfuego.com<\/a> are <strong data-start=\"755\" data-end=\"793\">custom digital products<\/strong>. Esto incluye, pero no se limita a:<\/p><ul data-start=\"831\" data-end=\"1074\"><li data-start=\"831\" data-end=\"906\"><p data-start=\"833\" data-end=\"906\">Custom illustrations (portraits, phrases, symbols, artistic designs)<\/p><\/li><li data-start=\"907\" data-end=\"941\"><p data-start=\"909\" data-end=\"941\">Custom animated videos<\/p><\/li><li data-start=\"942\" data-end=\"993\"><p data-start=\"944\" data-end=\"993\">Digital designs for personal or commercial use<\/p><\/li><li data-start=\"994\" data-end=\"1074\"><p data-start=\"996\" data-end=\"1074\">Downloadable visual files (JPG, PNG, PDF, MP4, or other digital formats)<\/p><\/li><\/ul><p data-start=\"1076\" data-end=\"1199\">These products are created exclusively for each customer, based on their specifications, references, or original ideas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b17a25 elementor-widget elementor-widget-heading\" data-id=\"7b17a25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. No returns or refunds accepted.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc0e45 elementor-widget elementor-widget-text-editor\" data-id=\"bfc0e45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1254\" data-end=\"1455\">Since our products are <strong data-start=\"1286\" data-end=\"1342\">digital, custom-made, and cannot be returned<\/strong>We do not issue refunds once the final file has been delivered, except in the cases detailed below.<\/p><p data-start=\"1457\" data-end=\"1634\">This is because, as it is downloadable and personalized content, the customer has already received the complete and functional product, and its return is not technically possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8880b elementor-widget elementor-widget-heading\" data-id=\"dc8880b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Corrections for technical or delivery errors<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9747f8f elementor-widget elementor-widget-text-editor\" data-id=\"9747f8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1695\" data-end=\"1904\">We are committed to delivering the agreed product in optimal condition. If the delivered file has any of the following problems, the customer may request a <strong data-start=\"1869\" data-end=\"1903\">correcci\u00f3n sin costo adicional<\/strong>:<\/p><ul data-start=\"1906\" data-end=\"2110\"><li data-start=\"1906\" data-end=\"1981\"><p data-start=\"1908\" data-end=\"1981\">Technical error (incorrect resolution, damaged format, unreadable file)<\/p><\/li><li data-start=\"1982\" data-end=\"2055\"><p data-start=\"1984\" data-end=\"2055\">Clear non-compliance with previously agreed specifications<\/p><\/li><li data-start=\"2056\" data-end=\"2110\"><p data-start=\"2058\" data-end=\"2110\">Omission of elements agreed upon at the beginning of the process<\/p><\/li><\/ul><p data-start=\"2112\" data-end=\"2206\"><strong data-start=\"2112\" data-end=\"2152\">Deadline for requesting a correction:<\/strong><br data-start=\"2152\" data-end=\"2155\" \/>5 business days from delivery of the final product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-461157b elementor-widget elementor-widget-heading\" data-id=\"461157b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Adjustments for style or detail alignment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5270a01 elementor-widget elementor-widget-text-editor\" data-id=\"5270a01\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2263\" data-end=\"2450\">Although each product is created from scratch according to the customer's specifications, we understand that there may be minor adjustments related to style, color, proportions, or symbolic details.<\/p><p data-start=\"2452\" data-end=\"2656\"><strong data-start=\"2452\" data-end=\"2494\">We include a round of basic adjustments<\/strong> in the initial price of the order. Structural changes, new ideas, or complete redesigns will incur an additional cost, which will be quoted to the customer in advance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb8810 elementor-widget elementor-widget-heading\" data-id=\"cfb8810\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. When are adjustments not accepted?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3289532 elementor-widget elementor-widget-text-editor\" data-id=\"3289532\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2701\" data-end=\"2782\">Free corrections or modifications will not be accepted in the following cases:<\/p><ul data-start=\"2784\" data-end=\"3070\"><li data-start=\"2784\" data-end=\"2858\"><p data-start=\"2786\" data-end=\"2858\">If the customer changes their original idea after the product has been delivered<\/p><\/li><li data-start=\"2859\" data-end=\"2932\"><p data-start=\"2861\" data-end=\"2932\">If the design was previously approved at the sketch or test stage<\/p><\/li><li data-start=\"2933\" data-end=\"2996\"><p data-start=\"2935\" data-end=\"2996\">If a style different from the one initially agreed upon is requested<\/p><\/li><li data-start=\"2997\" data-end=\"3070\"><p data-start=\"2999\" data-end=\"3070\">If more than 5 business days have passed since the final delivery without contact<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da22d09 elementor-widget elementor-widget-heading\" data-id=\"da22d09\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. How to request a correction or report an error?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7799ce3 elementor-widget elementor-widget-text-editor\" data-id=\"7799ce3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3136\" data-end=\"3211\">To manage any request related to your order, please write to us at:<\/p><p data-start=\"3213\" data-end=\"3267\">\ud83d\udce7 <strong data-start=\"3216\" data-end=\"3242\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3218\" data-end=\"3240\">info@eauearthfuego.com<\/a><\/strong><br data-start=\"3242\" data-end=\"3245\" \/>\ud83d\udcde <strong data-start=\"3248\" data-end=\"3267\">+1 832 986 7806<\/strong><\/p><p data-start=\"3269\" data-end=\"3277\">Includes:<\/p><ul data-start=\"3278\" data-end=\"3387\"><li data-start=\"3278\" data-end=\"3301\"><p data-start=\"3280\" data-end=\"3301\">Your order number<\/p><\/li><li data-start=\"3302\" data-end=\"3321\"><p data-start=\"3304\" data-end=\"3321\">Date of purchase<\/p><\/li><li data-start=\"3322\" data-end=\"3355\"><p data-start=\"3324\" data-end=\"3355\">Descripci\u00f3n del inconveniente<\/p><\/li><li data-start=\"3356\" data-end=\"3387\"><p data-start=\"3358\" data-end=\"3387\">Attachments or screenshots, if applicable<\/p><\/li><\/ul><p data-start=\"3389\" data-end=\"3447\">We will respond within a maximum of <strong data-start=\"3428\" data-end=\"3446\">3 d\u00edas h\u00e1biles<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f582288 elementor-widget elementor-widget-heading\" data-id=\"f582288\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Acceptance of this policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ac3976 elementor-widget elementor-widget-text-editor\" data-id=\"8ac3976\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By making a purchase on our website, you agree to this return policy. We recommend that you read each section carefully before confirming your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devoluciones En Eau, Earth &amp; Fuego trabajamos con dedicaci\u00f3n para ofrecer productos digitales ilustrados, animaciones y dise\u00f1os personalizados [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":827,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1241","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/pages\/1241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/comments?post=1241"}],"version-history":[{"count":26,"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/pages\/1241\/revisions"}],"predecessor-version":[{"id":1319,"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/pages\/1241\/revisions\/1319"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/media\/827"}],"wp:attachment":[{"href":"https:\/\/eauearthfuego.com\/en\/wp-json\/wp\/v2\/media?parent=1241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}